Catalog Synchronization

Having an accurate catalog is essential to guarantee that promoted products have the most up-to-date information. To check the product, catalog, category, and vendor definition, please refer to our Ad Server - Catalog documentation.

How it Works

With the Catalog Sync process, product data (such as title, description, image, price, etc) and availability are synced regularly with Topsort. To check on the methods available to sync your catalog with Topsort, please refer to our Ad Server - Catalog documentation.

Product availability

To indicate a product is not available, the “active” flag should be set to false. When a product has the flag active: false, here’s what happens:

• The product stops being listed in the Catalog Tab.
• The product is marked as inactive in the campaign creation flow.

Note

It is still possible to create a campaign with an inactive product, although it will not be considered a winner while its status is set to false.

• The product is deactivated from ongoing campaigns.

Note

It will be automatically reactivated in the campaign when the status changes back to active: true via integration.

This diagram summarizes the activation and deactivation of products on campaign, due to catalog syncs.

Troubleshooting

If a product stops winning auctions, it can be related to its active status.

1. Check its status (active: true is required for a product to win auctions).

2. Check if it’s assigned to the campaign.

3. Check if the vendor has balance.

4. Check if the campaign has enough budget.

Are you a developer?

Check details about Catalog Synchronization in our Integration Guide.