Enhanced vendor experience
Vendor Onboarding
Onboarding as a vendor can be challenging without prior knowledge of how the platform works. To improve this, we’ve introduced an onboarding guide to help vendors understand the key features and start using the platform efficiently.
Key benefits
- Speed: Onboarding is now faster, with less need to ask questions.
- Personalization: The onboarding process can be customized for each marketplace.
- Knowledge Base: Vendors can refer back to the guide any time they need help.
How it works
Once logged in, vendors will see a Topsort icon in the bottom-right corner of their dashboard. Clicking this icon opens a pop-up guide that includes tutorials
The pop-up appears by default upon login and can be closed and reopened as needed. For marketplaces, this feature must be requested from Topsort to activate it for their vendors.
Custom Invitation Email for Vendors
To build trust and transparency, marketplaces can now invite vendors through a customized email. This personalized communication helps improve engagement and ensures the email aligns with the marketplace’s branding.
Key benefits
- Trust: Maintaining marketplace branding generates trust, reducing the chances of emails being marked as spam.
- Conversion: Familiar designs encourage vendors to engage with the email.
- User Experience: Marketplaces can tailor the invitation to match their communication style.
How it works
Marketplaces can work with their Topsort Account Manager (KAM) to customize the email design and content. Different email templates can be created for:
- Invitations from marketplaces to vendors.
- Invitations from one vendor user to another.
Single Sign-On (SSO) Integration
Some users prefer managing their own accounts using their existing authentication systems. Topsort now supports Single Sign-On (SSO) integration, allowing users to log in using their existing marketplace or vendor platform credentials, improving user experience and security.
Key benefits
- Improved User Experience: Users can log in with existing credentials, reducing the need to remember multiple logins.
- Enhanced Security: Centralized authentication and authorization management.
- Customization: Marketplaces can tailor the login experience to match their brand.
- Increased Productivity: Users save time by avoiding multiple logins.
- Compliance: Centralized logs of all login activities make it easier to monitor access and detect unauthorized attempts.
How it works
As Topsort uses Auth0 as the identity provider, users can integrate their authentication system with Auth0, which supports various protocols like OIDC, SAML, and OAuth. The setup process involves providing the necessary information to Topsort for integration.
For example, in an recent integration with Magalu ID (OIDC protocol), the following information was required:
- OIDC Discovery URL
- Client ID
- Client Secret
- Authorized Callback URL
After setup, a we create a custom login page for the marketplace, allowing users to log in using their existing credentials. Magalu example:
- Custom login page
- Magalu ID login
- User redirected to the dashboard